e-Tickets can be cancelled on Internet at this website till Chart preparation of the train .Cancellations are not allowed at face to face Railway Counters. If the user wishes to cancel his e-Ticket, he can do so till the time of chart preparation for the train, which is normally 4 hours before the scheduled departure of the train from the train originating station. For train starting up to 12 noon the chart preparation is usually done on the previous night. He can log on to www.irctc.co.in and go to "Booked Tickets" link and select the ticket to be cancelled and can initiate the cancellation by selecting the passengers to be cancelled. However if the Identity Card holder in the original ticket is selected for cancellation, all the passengers in the ticket would have be cancelled and a fresh reservation will have to be made, duly including the ID particulars of another passenger. Cancellation would be confirmed online and the refund would be credited back to the account used for booking as for normal Internet tickets. If there is any partial cancellation of ticket, please ensure that a fresh e-reservation slip (Electronic Reservation Slip) is printed separately as done for the original ticket. To take you step by step and familiarize you with the procedure for canceling of e-tickets, please click HERE
Cancellation of e-Tickets before chart preparation of the train
If a confirmed ticket is cancelled more than 24 hrs before the scheduled departure of the train, flat cancellation charges shall be deducted @ Rs.70/- for AC First Class/Executive Class, Rs.60/- for AC 2 Tier/AC 3 Tier/First Class/AC Chair car, Rs.40/- for Sleeper Class and Rs.20/- for Second Class. Cancellation charges are per passenger.
If a confirmed ticket is cancelled within 24 hrs and upto 4 hours before the scheduled departure of the train, cancellation charges shall be 25% of the fare subject to the minimum flat rate mentioned in the above clause.
Less than 4 hours before the schedule departure of the train upto chart preparation of the train, 50% of the fare paid subject to the minimum cancellation charges.
Note the Chart preparation time is the time for the chart preparation from the Train Originating Station or from the Previous chart Preparation station.
Cancellation of e-Tickets after the preparation of Reservation charts
For any claims on e-Tickets to be cancelled after the preparation of Reservation charts, the user has to send an email at the earliest possible time (within 30 days) to firstname.lastname@example.org giving full details of the ticket and stating the claim, which would then be processed by IRCTC with the Railway administration offline and refunds as sanctioned by the Railway administration would be credited back to the user's account. Refund claims under above clause may require at least 60 days or more for processing.
For Tatkal Tickets Booked as e-Tickets
A flat refund of 25% of total fare charged on ticket, excluding Tatkal Charges is granted on cancellation of confirmed Tatkal tickets, which are cancelled up to 24 hrs. before the schedule departure of train. No refund on confirmed Tatkal tickets when cancelled within 24 hrs.of the schedule departure of train. For contingent cancellation & waitlisted Tatkal ticket cancellations, charges will be deducted as per existing Railway rules.
Cancellation of e-tickets in case of trains cancelled:
If the train is marked as "CANCELLED" in PRS due to breaches, floods, accidents etc. full refund is permissible in case the ticket is cancelled within three days of the scheduled departure of the train. In case of e-tickets, such cancellations can be done by the customer through Internet.