Thursday, May 10, 2007

Student concession

1.How do I apply for student concession?
The Student Concession tickets are permitted only in Sleeper Class (SL) and 2nd Sitting (2S)I tickets. Only I-tickets can be exchanged with student concession by presenting the I-ticket and the valid student concession order to the nearest Railway Reservation Office By going to the reservation office along with his journey cum reservation ticket and a request for exchanging the same with the student concession. He will surrender his original fully paid ticket and a student concession ticket with the revised fare (with same seat/berth number status) shall be issued to him. The difference of fare (paid and payable) less the clerk age charge of Rs. 20/- shall be refunded and shall be credited to his account electronically on the next day by IRCTC on receipt of refund file from the Railways.
2. Is student concession applicable for both E/I tickets?
The Student Concession tickets are permitted only in Sleeper Class (SL) and 2nd Sitting (2S). Presently it is not permitted in e-tickets.

3. How will I be refunded the difference of fare paid extra with respect to student concession?

The difference of fare (paid and payable) less the clerk age charge of Rs. 20/- shall be refunded and shall be credited to his account electronically on the next day by IRCTC on receipt of refund file from the Railways.

Posted by at 15 comments:

Season Ticket


1.What are the various classes of travel and their codes?
A.The system recognizes the following classes of travel:
Class Code
First class FC
Second class 2S

2.What are the various ticket types available for season ticket booking through Internet?

A. Quaterly and monthly season tickets can be booked through Internet.Quaterly season ticket will be charged at 2.7 times of the normal season ticket fares rounded off to the next higher multiple of Rs 5.

3.Can i book child/student/other concessional tickets through internet?

A. At present, Internet booking is allowed only for Adult passengers.

4. How do I find out STATION CODE for a given station?

A. Station names along with station codes are provided in the drop down menu box against source and destination captions.Customer have to select the source and destination stations from the list provided .At a time customer can provide upto valid three source and three destinations.

5.How can I use the internet reservation facility to plan my journey?

A. Get yourself registered online by submitting the Registration Form available in this web site with your personal details. The Mumbai suburban season ticket facility to be opted while registering for booking season tickets through www.irctc.co.in.Further details are available at the terms and conditions page.

6. What is the mode of Payment?

A. Payment Options
  1. Payment by credit cards:
    1. ICICI Bank Payment Gateway:
      Payments through any Master / Visa credit cards issued by any bank Transaction charges of 1.8% on the total transaction value will be levied by the card issuing bank.
    2. Citibank Payment Gateway:
      ALL MASTER / VISA/ DINERS CLUB CREDIT CARDS.Transaction Charges 1.8% Transaction Charges waived for bookings on Citibank Issued Credit cards till Sept 30th 2006.
    3. Amex Bank Payment Gateway:
      Transaction Charges of 1.8% on the total transaction value will be levied for Cards issued by American Express Bank. Transaction charges for American Express Cards issued by any other bank (eg. ICICI Bank) will be as applied by the issuing bank.

  2. Payment through Direct Debit facility of Internet Banking option of
    1. ICICI Bank - Transaction charges of Rs. 5/-+service tax as applicable per transaction.
    2. HDFC Bank - Transaction charges of Rs. 10/- per transaction.
    3. IDBI Bank - Transaction charges of Rs. 10/- per transaction.
    4. Citibank Debit - Transaction charges of Rs. 10/- per transaction.
    5. ITZ Cash Direct Debit - Transaction charges of Rs. 15/- or 1.9% of the transaction value will be levied by ITZ Cash.
    6. Union Bank of India - Transaction charge Nill.
    7. Federal Bank - Transaction charge Nill.
    8. Punjab National Bank - Transaction charge Nill.
    9. IndusInd Bank - Transaction charge Nill.
    10. Done Card - Transaction Charge NIL.

7.How much extra should I pay for my ticket?

Services charges Nill for all classes

8. How do I ge a valid route between different stations?

A. After logging in, click on the "Book my season ticket " link from the left side navigation menu. The link takes you to a page where you are prompted to select the Source Station & Destination Station (Select one from the dropdown box), Class (Select one from the dropdown box). and type of ticket(Select one from the dropdown box-Monthly or Quaterly).A maximum of three different source and three different destination stations can be opted at a time. The system will generate all the valid route between these stations and you have to select one route which suites your requirement .

9. How can I check the Fare for my journey?

A. After logging in, click on the "Book my season ticket " link from the left side navigation menu. The link takes you to a page where you are prompted to select the Source Station & Destination Station (Select one from the dropdown box), Class (Select one from the dropdown box). and type of ticket(Select one from the dropdown box-Monthly or Quaterly).A maximum of three different source and three different destination stations can be opted at a time.
The system will generate all the valid route between these stations and you have to select one route which suites your requirement .
After selecting the route and clicking the 'Go'button you will be displayed all the details of your season ticket including the fare .

10. What are the different types of concessions available for Passengers?

A. At present no Concession season tickets are offered through this site.

11. can i cancel my season ticket?

A. At present no cancellation facility for season tickets are offered through this site.

12. How do I get compensated if I was forced to travel in a lower class than what I had booked, or AC was not working etc?

A. If a season ticket holder is compelled to travel in a class lower than that for which the season ticket is issued for want of accommodation or room or any other cause ,he shall not be entitled to the benefit of refund of difference of fares

13.How can I modify the details of my ticket?

A. At present Modification facility of season tickets are not offered through this site.

14.How will I get my tickets delivered?

A. Tickets will be delivered to the customer at his desired address through courier. This delivery of season Tickets through courier is limited to postal addresses covered by the pin codes listed under the link "Places of Delivery ". For details of areas where courier delivery is provided at present, categorized by PINCODE,pleasePleaseClick here.

15.How much time before my date of journey should I give to ensure Home Delivery?

A. For season tickets to be delivered by courier to the customer, there must be two clear calendar days between the booking date and the date of travel. , e.g. On 1st you can book season ticket valid from 4th (2 clear days) upto 10th. For details of areas covered, please Click here.

16.While booking, the amount was debited but ticket not booked. What should I do?

A. After pressing the “Buy” button, if the “Ticket reservation confirmation page” is not displayed on your monitor due to power failure or Internet link /communication failure, please click the “Booked Tickets” menu on the left side of the screen.This page will display these cases highlighted along with succesfull booking details.
Customer can exercise the ENQUIRY option available to know the status of the ticket and if ticket not booked can retry booking by clicking the "Book my ticket" button.You are also advised to check your e-mail or contact IRCTC, if necessary.IRCTC will not be responsible for any loss or damage or inconvenience to the customer who book his same ticket more than once as logging in with different userid or by any other means.
If you do not see the desired transaction on this list, it means that the ticket has not been booked. The amount debited would be credited back to you in full without levying any charges. You may retry the transaction for booking your ticket. If you face this problem very often please let us know immediately.

17.How do I know the status of the delivery of my ticket?

A. You can track the status of delivery of your ticket by entering the STR No. in the 'Track Your Ticket' page provided on the site, from the next day of booking the ticket. You may also contact the local courier office at the address / phone numbers provided on the same page. If you face any difficulty, please let us know immediately.

18. What details should I provide to the Courier for delivery of my ticket?

A. You will be required to produce the proof of your identity along with the transaction ID and PNR No. of your ticket for verification. If you are authorizing some one to collect your ticket on your behalf, that person should have in addition to above, an authority letter, which should clearly contain the PNR No, from you for effecting delivery as well as proof of his/her identity.

19.What should I do if I don't see the confirmation of my booking on my screen?

A. After pressing the “Buy” button, if the “Ticket reservation confirmation page” is not displayed on your monitor due to power failure or Internet link /communication failure, please click the “Booked Tickets” menu on the left side of the screen.This page will display these cases highlighted along with succesfull booking details.
Customer can exercise the ENQUIRY option available to know the status of the ticket and if ticket not booked can retry booking by clicking the "Book my ticket" button.You are also advised to check your e-mail or contact IRCTC, if necessary.
IRCTC will not be responsible for any loss or damage or inconvenience to the customer who book his same ticket more than once as logging in with different userid or by any other means .

20.How can I get in touch with IRCTC?

A. You can reach us at seasontickets@irctc.co.in. or Call us at Mumbai -022- 22625184 / 22625185 , Delhi 011- 23345500 / 23344787 / 23344773.
Posted by at 3 comments:

Tatkal

1.What are the various classes of travel available in Tatkal?
A. Tatkal bookings are allowed in all classes except First AC and Executive class.

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2. Can I select ladies or general quota along with tatkal quota?
A. Ladies and general quota cannot be opted for along with Tatkal quota.

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3.How can I use the internet reservation facility to book Tatkal quota?
A. You have to select the Tatkal check box in the 'Plan my travel' page along with other details for booking tatkal ticket. For some tarins/class/locations Tatkal quota maynot be available .Please check the availability before proceeding further.

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4.What are the concesions available in Tatkal scheme?
A.No concession is allowed in Tatkal Booking.

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5.How much extra should I pay for my ticket?
A.

Class Tatkal Charges
Non –Peak season Peak season

Journey between 15th July and 15th Sept Journey between 16th Sept and 14th July
2 AC 200 300
3AC 200 300
AC CC 75 150
SL 75 150

Note:-Trains and classes with average utilization of 80% and above from April to September shall be realized uniform tatkal charges applicable for the peak period.

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6.When I can book a tatkal I-ticket and e-ticket ?
A. Tatkal tickets can be booked upto five days in advance.
For the opening day, Tatkal i-Ticket & e-ticket can be booked only from 8.00 am onwards. For Tatkal booking, opening day means fifth day from date of journey. e.g.- today is 1st January, 6th January will be the opening day. i.e For I-tickets booking can be done for the for 4th,5th & 6th January, & for e-tickets booking can be done for 1st,2nd,3rd,4th & 5th ,and 6th January. Internet booking starts from 5 AM onwards( except for the opening day)for which the booking starts from 8 A.M. onwards only.

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7.Can I book tatkal ticket from all locations?
A. Tatkal tickets can be booked only from source station to destination station and from remote station having Tatkal quota to destination with boarding facility from intermediate station. For some trains/class/locations Tatkal quota may not be available. Please check the availability before booking.

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8.Can I book tatkal I-ticket to all places of delivery provided in irctc site?
A.Time required for delivering Tatkal tickets remains same as normal tickets and users are advised to book their tickets considering the two/three days time required for delivery. click hereto view the no.of days required for delivery of tickets to your city.

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9. What are the rules for cancellation?

A.A flat refund of 25% of total fare charged on ticket,excluding Tatkal Charges is granted on cancellation of confirmed Tatkal tickets, which are cancelled up to 24 hrs. before the schedule departure of train. No refund on confirmed Tatkal tickets when cancelled within 24 hrs.of the schedule departure of train. For contingent cancellation & waitlisted Tatkal ticket cancellations,charges will be deducted as per existing Railway rules.

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10. How can I get in touch with IRCTC?

A. You can reach us at care@irctc.co.in. You can also call us at 011- 23345500 / 23344787 / 23344773.

Posted by at 5 comments:

IRCTC Mobile

01. What is IRCTCmobile?

IRCTCmobile is a unique secure transaction solution residing on your mobile phone, which allows you to book railway tickets from anywhere and anytime. The IRCTCmobile has an attractive and user-friendly interface to facilitate easy navigation and has capability to book tickets in real time and store tickets details, making it an ideal ticketing solution.






02. How does the railway ticketing through IRCTCmobile work?

Once you enter your mobile number in the IRCTC web page, you will be automatically registered, post which you can download and install IRCTCmobile on your java-enabled mobile phone. You can start booking railway tickets through your IRCTCmobile and pay through the credit card/ cash card.



03. What are the pre-requisites for using the IRCTCmobile?

The pre-requisites for using the IRCTCmobile are:

  1. You need to be a IRCTC user
  2. Have a Java enabled mobile phone or a smart phone
  3. Have GPRS service activated on your mobile phone
  4. Have a credit card/cash card

Note: This service is not available for CDMA mobile users.




04. How do I know if my mobile is Java enabled?

To check if your phone is Java enabled:

  1. Refer to your phone book manual, or
  2. Refer to the phone manufacturer's website

Note: If you can download games through your mobile phone, it indicates that your mobile is java enabled.




05. Where do I check my phone’s model number?

The model number is generally printed inside the phone where the battery is placed. The same could also be found in the user manual provided along with the phone. Some mobiles provide options to display the model number.




06. What is GPRS?

GPRS stands for General Packet Radio Service. It is an enhancement to the GSM mobile communications system, which allows internet browsing on a mobile phone as well as connecting to data services.




07. How do I get GPRS service?

Please call your mobile operator and subscribe to a GPRS connection.

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08. What are the charges for GPRS service?

Please contact your mobile operator.




09. How quickly can I get my GPRS service activated?

Please contact your mobile operator.




10. Mobile operator offers multiple GPRS plans. Which one should I subscribe to use IRCTCmobile?

Railway ticketing through IRCTCmobile will work on all the GPRS plans of various mobile operators.




11. What are the benefits of using the railway ticketing service through IRCTCmobile?

You can now book your tickets from anywhere and at anytime using your IRCTCmobile application residing on your mobile phone. It gives you an increased convenience through a secure, real time ticketing services.




12. What are the features related to railway ticketing available through the IRCTCmobile?

Presently, railway ticketing is the only service available through IRCTCmobile and the following features are available:

  1. Register to IRCTC through mobile phone
  2. Book ticket through your mobile phone
  3. View booked ticket details
  4. View train route
  5. View fare
  6. View availability
  7. View train details
  8. Manage passenger list on IRCTCmobile
  9. Fast booking option
  10. PNR Enquiry




13. Do I need to be registered to use the IRCTCmobile?

Yes. You need to register yourself with IRCTC for using the IRCTCmobile or from the web site www.irctc.co.in




14. What are the steps for getting the IRCTCmobile service on mobile?

After complying with conditions stated in FAQ - 3:

  1. Register for the service (For details, refer FAQ 15)
  2. Download and install the IRCTCmobile on your mobile phone (For details, refer FAQ 16)
  3. Activate IRCTCmobile on your mobile phone (For details, refer FAQ 16). Your IRCTCmobile is now ready for use




15. How do I register for the railway ticketing service through IRCTCmobile?

Steps for registering for railway ticketing IRCTCmobile service:

  1. User enters the mobile number
  2. User gets registered for IRCTC ticketing through IRCTCmobile
  3. Post registration,user receives a service SMS (also called as WAP SMS) from IRCTC containing the link




16. How do I download IRCTCmobile?

In FAQ 15, post registration, user receives a service SMS (WAP SMS) containing a link:

  1. User accepts the WAP SMS by selecting it or by accepting it or by clicking the link in the WAP SMS
  2. This will result in downloading of the IRCTCmobile application
  3. The application will prompt the user to ‘install’
  4. User selects ‘Yes’ to install the application on to the mobile phone
  5. Once installed, IRCTCmobile icon will appear on the phone menu/games/application/my own folders.




17. How do I activate the IRCTCmobile?

Please follow the steps given below to activate IRCTCmobile on your mobile phone:

  1. Select the IRCTCmobile icon on your mobile phone
  2. Set a PIN for IRCTCmobile. This PIN will be used for your future logins
  3. IRCTCmobile will connect to the IRCTC’s back end server and initiate the activation process
  4. IRCTCmobile will download the necessary information by synchronizing with the IRCTC's backend server.
    The IRCTCmobile main menu is now activated on the phone screen




18. Can I change my IRCTCmobile PIN?

Yes. IRCTCmobile provides you an option to change your PIN.





19. How can I change my IRCTCmobile PIN?

The procedure for changing your IRCTCmobile PIN is:

  1. Login to IRCTCmobile
  2. Go to options and select ‘Change PIN’
  3. Enter old PIN, followed by the new PIN and select OK to change PIN.
  4. A message is displayed once the PIN is changed successfully
  5. Select ‘Back’ to return to the main screen


20. What if I forget my IRCTCmobile PIN?

In case you forget your PIN, on 3 consecutive incorrect PIN entries the application will get locked. To unlock refer FAQ 21.





21. What if the IRCTCmobile gets locked?

IRCTCmobile gets locked on three successive incorrect PIN entries. 'Your IRCTCmobile is locked’ message will be displayed. Follow the procedure mentioned below:

  1. Call the IRCTC customer care and request for unlocking the IRCTCmobile
  2. Provide the required information for verification of identity
  3. You would receive an unlocking code from the IRCTC customer care
  4. Select ‘Unlock’ on the IRCTCmobile
  5. Enter Unlocking code and set new PIN for IRCTCmobile
  6. IRCTCmobile connects to the server to unlock IRCTCmobile
  7. IRCTCmobile is unlocked successfully. Press ‘Ok’ to return to the main menu


22. How do I navigate through IRCTCmobile?

IRCTCmobile currently consists of 4 icons on the main screen:

  1. Shubh Yatra: Presently this service is not available on the mobile.Visit www.irctc.co.in for details
  2. Tourism: Presently this service is not available on the mobile.Visit www.irctc.co.in for details
  3. Offers: Presently this service will is not available on the mobile.Visit www.irctc.co.in for details
  4. Booking: This menu contains all the features which have been mentioned above
  5. The main screen has the ‘Options’ menu, which consists of:
    • Sync
    • Change PIN
    • Move Icon
    • Upgrade
    • About
    • Exit
    • Select any item by pressing the ENTER key or Joystick on the phone, or by selecting menu.




23. Can I use debit cards or do a direct bank debit?

No, you cannot use your debit card or direct bank debit.




24. What are the payment options?

Currently, you can pay using any Visa/MasterCard or ITZ Cash Cards.




25. Will my credit card information in the IRCTCmobile be safe?

The credit card information in the IRCTCmobile is transmitted in an 128 bit encrypted format that can’t be retrieved by anyone.





26. How do you ensure the safety of my credit card information?


Refer F.A.Q. 28.




27. How much will I be charged per transaction done through IRCTCmobile?

The transaction charges for railway ticketing will be the same as in the case of IRCTC. However, the mobile operator will additionally charge for the GPRS as per the subscribed GPRS plan.





28. Are transactions made through the IRCTCmobile secure?

Transactions made through the IRCTCmobile are completely secure. IRCTCmobile has built in features at every level that make it nearly impossible for anyone to break through the security net. The transmitted data is encrypted, and even the data stored on the mobile is in an encrypted format.

IRCTCmobile architecture addresses the following security requirements:

  1. Privacy - Information sent from one party to the other is completely confidential
  2. Integrity - Information sent from one party to the other cannot be altered without detection
  3. Authentication - Verification of both party’s identities
  4. Non-repudiation - All messages between both parties are signed, ensuring an auditable record of the transaction.




29. What is IRCTC login and password?

You need to register with IRCTC to get a IRCTC login and password. You can register through IRCTCmobile (This may not be available on all mobile handsets) or by visiting www.irctc.co.in. By default the mobile will have Guest Login and password for IRCTC. With this login and password you will be able to do everything related to IRCTC except ticket booking through your mobile. For booking, you need to register with IRCTC and login to IRCTCmobile with your IRCTC login ID and password.




30. How can I add passengers to the passenger list stored on the mobile?

On high-end phones, you can add any number of passengers to the 'Passenger List'. On low-end phones due to lack of sufficient memory you can add a limited number of passengers.

The procedure for adding passenger details to the passenger list is:

  1. Open IRCTCmobile with the appropriate PIN
  2. Select ‘Ticketing’ icon
  3. Customer Select ‘Passenger List’ icon
  4. Select ‘Add’ from ‘Options’
  5. Enter the passenger details as requested in the screen and Select ‘Add’ in 'Options'
  6. Passenger name will appear in the list




31. How many passengers can be added to the list?


On high-end phones, you can add any number of passengers to the 'Passenger List'. On low-end phones due to lack of sufficient memory you can add a limited number of passengers.




32. How do I view the passenger details?

To view passenger details:

  1. Open IRCTCmobile with the appropriate PIN
  2. Select 'Booking'
  3. Select on ‘Reservation’ icon
  4. Customer Select ‘Passenger List’ icon
  5. Select ‘View’ from ‘Options’
  6. Passenger details are displayed on IRCTCmobile




33. How do I edit the passenger details?

To edit your passenger details:

  1. Open IRCTCmobile with the appropriate PIN
  2. Select 'Booking'
  3. Customer Select ‘Passenger List’ icon
  4. Select ‘Edit’ from ‘Options’
  5. Modify the passenger details as desired on the screen and select ‘Update’
  6. Passenger details will be updated and stored in IRCTCmobile




34. How can I delete the passenger details?

The procedure for deleting the passenger details are:

  1. Open IRCTCmobile with the appropriate PIN
  2. Select 'Booking'
  3. Customer Select ‘Passenger List’ icon
  4. Select ‘Delete’ from ‘Options’
  5. Confirm if you wish to delete the entry
  6. Passenger details will be deleted from the list




35. Can I add a passenger while booking?

Yes, you can add passengers while booking your ticket. Follow the steps given below:

  1. Open IRCTCmobile with the appropriate PIN
  2. Select 'Booking'
  3. Select ‘Reservation’ icon
  4. Select the ‘Book Ticket’ icon in IRCTCmobile & select the train for travel.
  5. Select ‘Add New ’ from ‘Options’
  6. Enter the passenger details as requested in the screen and Select ‘Add’ in Options
  7. Passenger name will appear in the list




36. Can I edit the details of the passenger while booking?

Yes, the steps to edit the passenger while booking are as follows:

  1. Select the ‘Reservation’ icon in IRCTCmobile & select the train for travel.
  2. Add the required passengers from the list
  3. Select ‘Edit’ from ‘Options’ to edit any of the selected passengers
  4. Enter the passenger details as requested in the screen and Select ‘Add’ in Options
  5. Passenger name will appear in the list





37. How do I book my ticket using the IRCTCmobile?

To book your ticket using IRCTCmobile:

  1. Login to IRCTCmobile on your mobile phone and Select ‘Booking’ a) Enter first three characters of city or city code in the ‘From’ and ‘To’ field b) Select ‘Next’ from the ‘Option’.
  2. Confirm city by selecting ‘From’ and ‘To’ for the desired city and Selects ‘Next’
  3. Select the ‘Class’ from ‘Option’
  4. Select the ‘Date of Journey’
  5. IRCTCmobile will fetch and display the trains a) Select the desired train and Select ‘Next’ b) Select ‘Train details’ from Options to view the details
  6. After confirming the Itinerary review, Select ‘Book’
  7. After reading the disclaimer, Select ‘Next’ in Options
  8. Select ‘Passenger List’ to add passengers. Alternatively, Passenger details can be added by selecting ‘New Passenger’ from Options
  9. Select the desired check boxes against passenger names and Select ‘Add to Ticket’
  10. Select ‘Next’
  11. Enter the mailing address where the ticket has to be delivered
  12. Enter the credit card details or cash card account no. and select ‘Continue’ from Options
  13. Enter ‘CVV’ or cash card PIN. and Select ‘Next’
  14. Select ‘Book Now’
  15. An I-ticket* with itinerary details is displayed and stored on the IRCTCmobile. I-ticket will be sent to the mailing address * Only I –tickets can be booked from the mobile phones. I –ticket is delivered to the passenger through courier at the postal address provided by the IRCTCmobile user. The user cannot take print out of I- ticket.




38. How far in advance can the ticket be booked?

Through IRCTCmobile, you can book a train up to 90 days in advance and 2-3 clear days in advance excluding the date of journey.




39. Can I make a reservation for anyone?

Yes, you can book through IRCTCmobile for anyone.




40. Can I book for all destinations through IRCTCmobile?

You can book I-tickets on IRCTCmobile for all the destinations.




41. What if I do not receive an I-ticket through the courier?

If you fail to receive I-ticket in 2-3 clear days, you can contact IRCTC call center and enquire about the status giving relevant ticket details. You can also mail at care@irctc.co.in. Alternatively you can track you ticket by entering the PNR number in the 'Track your ticket' page provided on the irctc.co.in website, from the next day of booking the ticket. You can contact your local Overnite Express courier office, produce proof of identity along with transaction ID and PNR number and collect your ticket.




42. How many passengers in a ticket can I book using the IRCTCmobile?

You can book a maximum of 6 seats at a time (adults and children included) using the IRCTCmobile.




43. How many I-tickets can I store on my mobile?

The number of I-tickets that can be stored on the mobile depends on the phone’s memory.




44. How do I view my stored I-tickets on the IRCTCmobile?

The procedure for viewing an I-ticket on IRCTCmobile is:

  1. Open IRCTCmobile with the appropriate PIN
  2. Select ‘My Tickets’ icon
  3. Select from 'last booked ticket' or 'Fetch all tickets'
  4. You will be able to view all the ticket details like: PNR, Ticket no., passenger name, fare details, train details etc




45. What if I just want to obtain train schedules without making a reservation??

To obtain only the train schedules, simply follow the steps of FAQ- 37




46. Can I cancel or get the refund of the ticket booked through the IRCTCmobile?


The cancellation of the ticket can’t be done from the IRCTCmobile. For cancellation you have to follow normal procedure of cancellation over the counter. The refund money will be credited back electronically to the same credit/cash card which has been used for booking tickets. The refund may take around 1-3 days from the date of cancellation.




47. What if I lose my mobile?

If you loose your mobile:

  1. Call the customer IRCTC care centre
  2. Provide details for verification of identity
  3. Request for blocking the IRCTCmobile
  4. Perform a Change of Handset (for details refer FAQ 48), once you avail your new phone




48. What if I change my mobile handset or change my SIM cardof my mobile?

If you buy a new handset but use your old SIM (Old Mobile No.), follow the registration and download procedure as mentioned in FAQ 16 and FAQ 17. Please ensure that you have deleted the IRCTCmobile application in the old handset.

If you change the SIM, please delete/remove your old IRCTCmobile application form the phone and follow steps in FAQ 16 and FAQ 17.




49. If I change my handset will my I-tickets stored on my old handset be available on my new handset?

Yes, in case of any change in handset after following the ‘Change Device’ procedure (for details refer F.A.Q 48) all the details will be available in the IRCTCmobile on the new phone.




50. Can anyone else use my IRCTCmobile?

No. A PIN protects IRCTCmobile, which ensures that only an authorized user accesses IRCTCmobile. After 3 consecutive wrong inputs of the PIN, the IRCTCmobile gets locked. Please do not share your pin with anyone for security reasons.




51. Why should I synchronize IRCTCmobile?

Synchronizing will keep your IRCTCmobile updated with the latest information. To synchronize your IRCTCmobile, press Sync in Options on the main screen of your IRCTCmobile. A message will be displayed, with summary of downloaded items.




52. How do I synchronize the IRCTCmobile?

The procedure for synchronizing the IRCTCmobile is:

  1. Select the ‘Sync’ option in the main screen of your IRCTCmobile
  2. The synchronization process will be initiated
  3. Summary of the uploaded or downloaded items will be displayed on the phone screen
  4. Select ‘OK’ to return to the main screen




53. What if the GPRS connection breaks while booking the ticket?

If GPRS connection breaks while booking the I-ticket, IRCTCmobile will display the appropriate error message. Please select the ‘Retry’ option to try again.




54. What if the GPRS connection breaks after I have entered the card details?

If GPRS connection breaks at any point, please select the ‘Retry’ option to try again. If you exit IRCTCmobile without retrying in the following cases, the transaction will remain pending and can be completed the next time you login to IRCTCmobile. In case any money gets deducted without the booking process getting completed, the same will be refunded back.




55. What if my mobile goes off because of low battery while booking the ticket?

If your mobile goes off because of low battery in the following cases the transaction will remain pending and can be completed the next time you login to the IRCTCmobile.




56. What if I receive a call or SMS while booking the ticket?

If you receive, a call or SMS while booking the ticket IRCTCmobile will work in background and will not be affected. But if the duration of call is long the IRCTCmobile will logout automatically after sometime to ensure security.




57. While downloading, I get a message saying "Un-trusted Application". What should I do?

Please select ‘Yes’ for this option. This option is specific to the mobile device and would not affect the application or mobile phone.




58. Does IRCTCmobile have a similar appearance on all phones?

The functionality of the IRCTCmobile remains same for all the phones. The appearance although might change from phone to phone depending on the visual interface of the phone.




59. What is IRCTCmobile Lite version?

Since heap memory size and JAR size, which are important for running Java applications on mobile phones, vary from phone to phone, C-SAM has developed a IRCTCmobile version which can run on mobile phones with constraints of heap memory and JAR size. This is called IRCTCmobile Lite version.




60. What are the features available on IRCTCmobile Lite version?

IRCTCmobile Lite version has all the features except the following restrictions:

  1. Application icon and all other images will not be displayed
  2. Number of passengers that can be stored depends upon the memory of the device
  3. Fast Booking icon will not be provided
  4. Only 1 ticket will be stored IRCTCmobile

61. Will IRCTCmobile work on CDMA mobile connections like TTSL, TTML, Reliance, MTNL Garuda, BSNL WLL?

No. Presently IRCTCmobile service is available only for GSM users with appropriate GPRS connection.

62. After entering mobile number on the IRCTC website, I did not receive the SMS?

On entering the mobile number, you shall receive a service SMS (also called as WAP Push Message). This is a special SMS containing a URL link.

Please check your 'Message Inbox' or 'Service Message Inbox'. This message might be received in either of these locations depending upon your handset model. In some cases, you may need to enable the message settings to allow receipt of this service message.

63. How do I recommend this application to my friends?

On the IRCTCmobile homescreen, please select 'Refer a friend' from options. Enter you friend's mobile number, friend's name and your name and select send. Your friend will recieve a WAP SMS. Please ensure that your friend has GPRS. Your friend will not be charged anything, whereas you will incur only data cost as per your GPRS plan.

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